Job Openings >> Immediate Support Counselor
Immediate Support Counselor
Title:Immediate Support Counselor
Department:Client Services

About you

You are passionate about helping people and are driven to provide a ‘Feel Loved’ experience for everyone that you interact with. Your communication and customer service skills are top notch. You remain calm and focused when the pressure is on, and are open and positive about change. You love being busy, and thrive in a fast-paced purpose driven contact centre environment. You can multi-task with ease and navigate technology like a pro.


The role

As an Immediate Support Counselor, you will offer immediate telephonic evaluation, consultations and counselling to individuals calling our service. Working with a diverse population, you will be challenged with a broad range of clinical issues including parenting, relationships, workplace stress, emotional wellbeing, and individual crisis.

You will use your expertise, knowledge and skills to conduct thorough risk assessments, develop individualized plans and suggest resources and referral options from our wide range of services. Working within a team of highly trained professionals, you play a key role in supporting individuals who are in need of immediate counseling support in a 24/7 environment.

In a nutshell

We love what we do, and are looking for incredible individuals to join our growing LifeWorks team. If you are passionate about helping people, are looking for a challenging role and are flexible to work evenings and weekends, this may be the role for you.

Qualifications / Experience

To be considered for this role, in the US you must have a Master degree in Counseling, Psychology, Social Work (or equivalent) and be licensed in the State he/she is located; in Canada you must be registered with a Professional College and / or Counseling Association. A minimum of three years of experience working in the counseling field is a plus; new graduates are welcome to apply with the expectation that he/she would be licensed within six months of hire date.

Fluency in English and French or Spanish is an asset.

About LifeWorks

LifeWorks – Feel Loved!

LifeWorks in an industry-first mobile Employee Engagement Platform (EEP) with integrated wellness that puts the employee at the heart of their respective organizations by delivering an action-oriented solution with functionality to address the market need for:

Employee Assistance Programs

Social Recognition

Exclusive Perks and Discounts

Private Social Network

Employee and Corporate Wellness

Employee Engagement Analytics

Team members at LifeWorks work in an environment that inspires innovation, collaboration, and most important, great execution! People here bring more than just a great resume. They bring energy, passion, and a relentless commitment to excellence. At LifeWorks you’re part of something special. We’re always on the lookout for heroes that can bring an adrenaline rush and unique edge that sets them apart.

Come join our team! Send us a resume, video clip, whatever you like that will help us get to know you. And check us out at

LifeWorks is an equal opportunity employer. It is the policy of LifeWorks not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age or any other protected class in accordance with all applicable federal, state, country and local laws.


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