Job Openings >> Onboarding Specialist - Contract
Onboarding Specialist - Contract
Summary
Title:Onboarding Specialist - Contract
ID:1357
Department:Client Services
Location:Canada (Virtual)
Description

About Us

LifeWorks is a global technology company specializing in Wellness and Employee Engagement. We serve over 15 million users worldwide and provide our customers with a comprehensive platform solution that is changing how companies think about employee engagement. This is an excellent opportunity to join a rapidly growing leading innovator focused on engagement and wellness solutions in a challenging and rewarding role.

About You

You are detail orientated, and solution focused in your approach. Highly organized and efficient, you provide exceptional follow through on all deliverables and are driven to meet deadlines and targets. With a passion for making the best use of technology, you use your skills and natural curiosity to navigate systems like a pro. You are highly motivated, lead by example and thrive in a highly collaborative and fast-paced, innovative and customer centric environment.

The Role

Customer Onboarding Team Lead will be responsible for supervising and working with a team of Customer Onboarding Specialists. Customer Onboarding Specialists are responsible for activities specific to new customer set up on the LifeWorks platform. Working closely with our Customer Success Managers, Onboarding Specialists are key to facilitating a world-class customer onboarding experience and seamless introduction to our Employee Engagement Platform.

This is a 1-year contract role. The individual must have team lead experience to act as main point of contact for all team members, customers and extraneous LifeWorks teams.

Key responsibilities include;

  • Ability to juggle multiple projects simultaneously
  • Participation in sales and support transition meetings
  • Creation and configuration of customer networks
  • Providing your product expertise to answer questions on product functionality and capabilities
  • Testing network functionality prior to each launch
  • Troubleshooting technical issues pre and post launch
  • Actively managing customer expectations with a positive and solution focused approach
  • Prioritization and management of multiple tasks and activities specific to each customer launch.
  • Liaising with various internal teams including Sales, Success Managers and Developers to ensure customer requests are responded to in a timely manner
  • Provide feedback on how LifeWorks can continually make our customer onboarding process better
  • Communicating team goals and identifying areas for new training or skill checks
  • Assisting management with hiring processes and new team member training
  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
  • Provide updates and reports to senior management regarding team performance

Education/Certification/License:

College Diploma or Technical degree in IT or related field

A minimum of 2 years’ experience in a technical support role, a minimum of 2 years’ experience in leading a team (preferably in a technical field)

Canadian French fluency is highly preferred.

This opening is closed and is no longer accepting applications
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